Lakes Bathrooms

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Website www.lakesbathrooms.co.uk

Brilliant service & Support from Lakes. Dealt with Craig in the Customer Care / Spares dept. The best customer support I have truly ever experienced.

Dealt with the customer service, bought through a bathroom company but something was built wrong. They quickly identified the problem and replaced all the part affected. Dealt with Craig was very helpful.

Bought an 800mm (door and fixed panel) from lakes 2 years ago through Tilesplus in NI. The fixed panel glass seal failed after only 2 years via what I can only describe as shrinkage. The seal shrank away from 3 corners forming an unsightly stretched looking radius sadly 2 of them at the bottom, requiring me to silicone the outside bottom corners. Tilesplus basically seemed to deem this as acceptable service life and obtained a clear plastic bag containing a replacement seal for me, neither did they provide any instruction on how I would go about safely dismantling the panel and re installing the new seal properly. I really should have been supplied with a replacement panel. I feel sure Lakes being the level of manufacturer that they are should have a build SOP (standard op procedure) for this highlighting the best method and clamps or tools that maybe required. Poor customer service from Tilesplus and poor quality control from Lakes.