I have sent a photo of all the waste to be collected, highlighting the number of bags, specifying that they were 3/4 full, and that they contained tiles. The agreed price over the phone was £250. When the team arrived on site the price went up to £390, arguing that the waste was heavy which shouldn't have been a surprise considering all the information shared.
According tot heir website "Full load £250.00 is equal to one tonne)." There wasn't even one tonne to collect.
Waste of time, there are better companies out there. Other customers have reported similar experiences on other review websites. Avoid!
Edit to answer the owner's reply:
"It was impossible to be carried by one person!"
> Lies! I personally helped and brought around 20 bags downstairs. And I'm not a big guy (60kg).
Emailed these guys yesterday and they came today and took away the garden rubbish in less than 12 minutes in the pouring rain. Great service. Cost more than if we'd got our gardener to do it, but was a lot quicker to schedule so worth it. Removal guys were polite and efficient. Would recommend.
Great service, all the rubbish i had is now gone. I contacted two other waste removal companies, non of which quoted as Express did! Not to mention that they arrived in less than one hour!
Great service, highly recommended. I contacted them on a Saturday evening and they came on Sunday. The guys were very friendly and did a perfect job. I can't thank them enough and I will definitely use them again in the future.
A very polite, professional, and fast service. Highly recommend.
They visited the property and gave a verbal quotation; perfectly decent guys. I called their office to arrange a date and asked for an email quote. The quote did not arrive. When the van and guys turned up as agreed, the new 'driver' said it was actually his job to price the job, not the original guy, and they needed to charge more than quoted. I did not appreciate his attitude. I advised them their services were no longer needed - in my view a quote is a quote. Time-wasters. I wont be calling them again.