I ordered tiles from here online after getting some samples. There were some broken tiles but replacements were promptly organised. Since I wanted some more tiles I called up and spoke to Josh on two occasions. He was really helpful in combining my order and rearranging the delivery date.
When I called I really appreciated the quick pickup and efficiency/flexibility offered.
They also seem to have an good computer stock management system as it was organised quickly.
Outstanding product, service and value. Stef helped us with an order for Juniper Wall Panels. We love them. Stef couldn't have been more helpful. A pleasure to deal with and we WILL return 😀
Visited the showroom earlier today, I was greeted by Zak. An extremely helpful individual went through a variety of options to cater for my requirements ie Slate Mosaic tiles with a similar 30x60 tile to match.
Was able to pickup exactly what I wanted rather than wait 3-7days like their competitors.
Highly recommended!! Had to pickup at another location (Trade Counter1.5miles away) Hanna was really helpful and also gave me a decent discount upon request as my initial order was going to be processed online but came into branch to colour match tile.
Don't know why I bothered with the other suppliers, should've just visited Wall and Floors from the beginning.
Fantastic service. Extra thank you to Wayne Nicholls the driver. Excellent all round, very communicative and left our pallet exactly where I asked him too even though we weren't there due to traffic. Really impressed thank you.
Very friendly staff, fab collection and tiles. We had a situation to swap the tiles with different shade and shape and a nice chap called Steph helped me and made my life easy with whole process.
tried to order some kitchen tiles - sales staff did not get back to me to send an invoice and i had to ring again - they had taken my email address down wrongly but never telephoned to check this - i could have been waiting all day for the invoice to pay and have the tiles delivered. not very efficient - however ordered on line and they were delivered when they said without a problem.
pleased with tiles and price
lh
I drove over from Birmingham and bought some fab tiles! best selection I've seen at very good prices! Staff are ace, friendly and helpful.. especially the young lady with glasses and dark hair, I wish I could recall her name now! But what a breath of fresh air she is!
My husband and I visited your Kettering showroom this week after travelling from Daventry to look for a bathroom tile to match an existing worktop, not as easy as it sounds, however Hannah the lovely young lady who works there made the journey worthwhile. I dont write reviews
but Hannah's customers service skills are second to none nothing was too much trouble So refreshing Thank you again Hannah
Great tiles, great prices, customer service spot on. I had to reorder some additional tiles and they helped me with next day delivery. One tile was damaged and they replaced straight away. First class service thank you
I started tiling my bathroom but the tiles calculated by my local show was incorrect and I was short of tiles. These particular tiles were discontinued so I had to search online and Walls and Floors Showroom had 7 boxes left of clearance but they were 100 miles away. Anthony and the team were super helpful and also gave me a lovely discount which was really useful because of the long journey.
Thanks to all the staff who were welcoming, helpful and extremely friendly.
Lovely showroom clean tidy nice layout staff could have been more attentive though.
Great place , used more than once . Defo would use again .
Great tiles, very friendly service and super helpful. Fern is a real asset to the company. As too the young lady on reception at the warehouse
Awesome selection and super friendly/helpful staff.
Would avoid unfortunately. More than 50% of the tiles I bought were chipped or broken. In fairness I received some replacements however again over half of those were broken or chipped. Really poor quality and when I asked customer service to look into this they ignored me. Plenty of better tile shops out there.
Competitively priced, rapid delivery and superb service. Its difficult to write a review without sounding too 'gushing' but, from start to finish, Walls and Floors have been nothing short of exemplary. To all the staff... Thank you!
Fast delivery, good service, would recommend.
Very pleasant American sounding chap. Most helpful.
I rang on a Saturday after looking around for ages for tiles!
Spoke to Emily who was very helpful, swift in putting together a price and emailing me a link to proceed with the order.
I was impressed by the level of customer service.
Absolutely the best. I have dealt with and ordered from a few companies selling tiles and W&F are on another level. Great prices , quality tiles , they answer the phone immediately and are very knowledgeable and helpful. Delivery is very quick ( has been next day for our orders ) and when there is an issue ( we had a tile broken in transit ) they just sort it out fast. Would give 6 stars if that was an option.
Amazing firm to deal with. I've spoken to Anna a couple of times over the years and she's been so helpful and informative.
My first order arrived on the day and time it was promised. The driver was brilliant and so helpful. Stock arrived in good order and well packaged.
This time around I had no hesitation in going back to Anna and she's really helped us out with a huge order that she sorted out there and then. The website was up to date and useful to check stock levels before I called.
Honestly I wouldn't hesitate in recommending this company, wholeheartedly. Easy to deal with and they do exactly what they say they're going to do, when they say they're going to do it. You can't fault them.
Thanks Anna, you've been a star, again!
I initially gave Walls & Floors a good review after recieving samples in good time. However on making a full order of the chosen tiles a complete nightmare began. The tiles did not show up on the day and I waited in for several days on the promise that they would 'definitely' arrive each day. Then after continued empty promises they no longer took my calls to chase the order. When I wrote and asked for a refund they tried to keep the money for as long as possible until I reminded them of consumer rights. I would avoid ordering or if you do, make sure you read all reviews and their terms and conditions which are very revealing as to what kind of company they are.
Fantastic customer service. Superb quality tiles at a very competitive price. Sample service helped us to get the tiles we wanted. We needed two boxes and ordered the recommended 10% extra. We still were short by three tiles I rang customer service and explained. Was told that they would arrive on the Monday, this was the Friday. Received them on the Saturday. Job done. Cannot recommend them highly enough.
I went in for advice on wall tile grout colour options for my already purchased and fitted Sloan Square grey Metro tiles. The salesman was very helpful, showing me samples to compare against my tiles. A great showroom and great service.
Brilliant friendly no hassle delivery service. Everything went to plan.
Excellent customer service and so helpful.
Product looks so nice on my bedroom wall & I'm really pleased.
I'll definitely reccomend walls and floors. Thank you
If I could give this company zero stars I would. Abysmal service. No communications about delivery days or times. Tiles never even arrived. Quick to take the money. Disgraceful. Do not buy from them.
Great company to buy from. Every interaction with them has been really easy. I found the website easy to browse which meant that after years of putting off tile shopping we were able to kit out the whole house! The tilers were really impressed with the quality of the tiles and ease of laying, they especially liked the wood-effect tiles! Re-orders were extremely easy over the phone and delivery was lightning speed. Really impressed with the quality of tiles and service throughout, thank you!
STAY WELL CLEAR THEY DEFO HAVE FAKE REVIEWS.
HOPEFULLY MOVING INTO A NEW BUILD SO I ORDERED 3 SMALL SAMPLES PAID EXTRA FOR NEXT DAY DELIVERY SO ON DAY OFF SO I CAN SEE WHAT THEY LOOK LIKE ON MY SITE VISIT TO SEE THE HOUSE.
AT ABOUT 3PM YESTERDAY I CALLED THEY TOLD ME ITS WITH DPD AND CAN BE DELIVERED UP TO 6PM I SAID OK AT 6.30PM TOOK MUM FOR COVI JAB CAME HOME NO DELIVERY.
JUST CALLED TODAY AT 8.15 AM THEY TELL ME THEY ARE WITH ROYALMAIL THEY DON'T EVEN KNOW WHICH COURIER THEY SENT THEM WITH.
IF THEY CAN'T KEEP TRACK OF 3 SAMPLES HOW THEY GOING TO KEEP TRACK OF A HUGE ORDER FOR THE WHOLE HOUSE 2 GOOD SIZE BATHROOMS, ONE W/C, 20FT X 9 FT KITCHEN AND ENTRANCE HALLWAY.?????
IF IT DID DO A HUGE ORDER AND HAD A TILER READY ON DELIVERY DAY AND NOTHING SHOWS UP FOR A WEEK I STILL HAVE TO PAY TILER.
STAY WELL CLEAR EVERYONE IF YOU DONT WANT HEADACHE AND STRESS STAY WELL CLEAR.
This is a slightly random review because we didn't end up buying from Walls and Floors because we were trying to match out current floor. That said I would have bought from them if we could have found a slate that matched. Their customer service team were super helpful and their samples arrived very quickly. Hopefully next time and thank you.
Great customer service. Helpful staff. Very knowledgeable. Great prices compared to online.
Great selection of products competitively priced. Purchased a few different styles through my business and all arrived extremely quickly and in perfect condition.
Zena was extremely helpful and a credit to the business.
Very helpful and informed staff they know their products very well. Excellent range of tiles and competitively priced. We even had a guide to lead us to the warehouse to collect sample tiles, he was on his way there when he heard that we were not familiar with the area and offered to lead us!