A massive thank you to the whole team. Everyone we have dealt with has been really great and helpful. From the team in the showroom, to the delivery guys and the crane team that were recommended to us.
Our hot tub was delivered this morning, and all those involved were just brilliant. They were all so friendly and answered any questions we had and made sure we were happy with everything before they left.
I am so glad that we chose to purchase our hot tub, from Hot Tub barn, because I honestly believe we would not have got the same excellent level of service from anywhere else. Thank you again.
Went to store today to get some help and advice but was disappointed with response lady gave, was completely disinterested when she asked if we bought from them, we didn't but wanted assistance in what chemicals to purchase to get the balance right in our new hot tub, everything we asked was met with response I don't know what you have so can't help you, I am sure that water is water and getting it working correctly is down to balance not what make of hot tub you have, went to Danbury spa supplies who were extremely helpful. Felt it was either the lady had little knowledge of how to assist or didn't want to help if not purchased from them, either way won't be buying next hot tub from them, one if the worst customer experiences ever had
I had been thinking of a hot tub for quite a while, and on the off chance I popped in to Hot Tub Barn. I met a lady called Ruth Quartermain who was an absolute fountain of knowledge. Fast forward a few months later and (quite a bit of Google'ing) and I decided to go with Hot Tub Barn. Service was absolutely first class, the product I chose is excellent (I went for the Heritage Stratum as I'm quite tall and it's a deep hot tub), the installation was a breeze, and Ruth has been very accommodating of me ringing and asking advice when getting the water balance just right. If anyone asks me where should they buy their hot tub from - there is only one place in my eyes, and that is Hot Tub Barn in Chelmsford.
We've been in twice now. Both times everyone has been exceptionally friendly, but not at all pushy. Today we went back to get a few questions answered before making our decision.
We were able to test the tubs they had on display - they have freshly laundered swimwear, towels and dressing gowns for customers to use, so you can actually try a tub before you buy. Wonderful!
Tea, coffee, biscuits all offered, and chilled water if you are the one in the tub.
I cannot fault our experience at all. Friendly staff, *extremely* well versed in the product range.
Every effort was made to help us and make us feel at home.
We ordered a tub today on the strength of that service and knowledge, and have total confidence in the staff there. They even gave us some of their laundry tabs, as we liked the smell of the towels. How very nice of them!
10/10 all round. And you get a really good cup of tea, too.
Fantastic service. As hot tub novices the information and service we were given from start to finish was excellent. Natasha in the showroom was very helpful and friendly and nothing was too much trouble. The installation team Gary and Wayne were professional, helpful and gave us very good advice and information. Would highly recommend the Hot Tub Barn Chelmsford