Rubbish delivery service rude driver left product on the pavement an told my 79 year old mother it was her problem bought through Wren expected better
We have just had this flooring fitted, purchase through wren and it is appalling.
Corners lifting, joints don't fit and no one seems bothered about it.
Nearly £1000 of flooring has gone down and most of it is unfit.
Purchased through Wren Kitchens as part of a full kitchen/diner renovation a year ago. 35sq meters so quite expensive. Within 6 months the corners of some of the boards started to lift in a section of the kitchen - we assumed maybe water as it was near the sink (although that shouldn't matter as it says waterproof). A year on and corners are lifting throughout the whole kitchen/diner and they are now chipping off which just looks terrible and cheap. We daren't hoover or mop properly incase the situation gets worse. The "warranty" given doesn't mean anything in this situation following a very long list of questions that were sent back when raising this with Wren. Now looking at replacing the entire floor :(
Warehouse staff are friendly, wide variety of flooring to suit bath and kitchens. Contacted them via website and was able to order free samples. Samples arrived next day.
Awful customer service.
Ordered 3 months in advance to know 2 days before my delivery date that the beading would not be delivered until the week after.
That would be fine however, they then delivered a black piece of trim when it was meant to be silver when calling them they then advise the silver will be delivered the same as the beading.
They then delivered another bit of black trim, apparently knowing that the silver wasnt in stock, maybe they thought i just wouldnt notice?
I called and asked for a call back as i want a refund and some compensation for my time. no call back, i called today to get a call back from a manager will an apology.. doesnt really help when time and money has gone into this flooring and delays into finishing my kitchen.
Stay far away from this company if you are planning works and would like what you ordered to be delivered.
Warehouse staff are friendly, wide variety of flooring to suit bath and kitchens. Contacted them via website
This review is more to do with service rather than product. I purchased your flooring via Wren and it was delivered to me on Wednesday by Palletways.
The delivery man was incredibly rude and inconsiderate he said “they dont bring it in”… right sure… He could clearly see i was a woman on my own. Im just supposed to just lift a huge crate of 10 HEAVY boxes of flooring on my own :/ he literally just dumped it on my doorstep and left. Disgusting service. Please consider changing your courier cos these guys arent it.
I cannot express how impressed I was with Matthew's customer service. We had a slight issue with stock and he very effectively managed to source an alternative flooring that I was happier with. His communication was perfect, always kept his promise of calling back and his professionalism was impeccable.
Just the person you want dealing on the other end of the phone when you call a company. Looking forward to installing my wood floor and will make sure to post pictures.
Very good, quick off loading by friendly staff.
Booked flooring in advance for a new kitchen.
Rang up on the day to find the flooring had never left the stockists.
Said they would deliver it the next day which was Saturday, no answer again so rang up. They are closed Satudays.
Excellent customer service, staff could not have done more to help us. Fabulous quality product.
Helpful,friendly professional, give clear explanation about quality,cost and suitability for choice of flooring
Great showroom and friendly helpful staff
Very professional and stunning showroom. Excellent customer service
Brilliant showroom, great staff, lovely products
Great Service, Great Product, Great Price.
I cannot recomend highly enough.
We have had Woodpecker flooring before,so contacted Woodpecker direct, there staff were very friendly and helpful. Very knowledgeable of the products and were able to offer good advice on what we required. We placed an order and it was delivered on the day they told us. Would highly recommend.
Great customer services from all the team there ( massive thanks to Max and Keelan who have been points of contact and are especially helpful and knowledgeable, the others are helpful too and can't falter them either.) Great products and service.
They have installed a display in our branch which looks amazing. Look forward to more dealings with the supplier.
Made us feel welcome and we learnt a lot from our visit.
A great company to do business with.
The quality of the engineered boards was absolutely terrible. The wood had notts and cracks filled with dark brown colour filler and started cracking days after the installation.
The company did not take any responsibility for it and tried to invent all sorts of excuses.
I would not recommend this company, stay away from it!
Anyone delivering here the goods in is on the rite hand site before you get to the main office it's a big yard 👍🏻
I purchased coffee parquet and bamboo floor from Woodpecker. I am very pleased with the high quality. Quick delivery. Fantastic customer service they helped and guide me through accessories and different finishes.
Alan Carter
